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1. Purpose of This Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

2. What Information We Collect

We may collect the following:

• Personal Information: Name, email address, phone number, billing/shipping address, or other identifiers you voluntarily provide.

• Technical Data: IP address, browser type, operating system, and interaction data via cookies or analytics tools.

3. How We Use Your Information

We use your personal information to:

• Provide products and services

• Respond to inquiries or customer service requests

• Improve website performance and content

• Comply with legal obligations

• Send communications you have consented to receive

4. Consent

By using our website, you consent to the collection, use, and disclosure of your information in accordance with this policy.
In accordance with Quebec Law 25, we:

• Request explicit consent for sensitive personal data

• Maintain a Privacy Officer responsible for data governance

• Record consent for data collected electronically

• Offer a process to withdraw consent at any time

5. Cookies and Analytics

We use cookies and similar tracking technologies to:

• Analyze site traffic

• Personalize your experience

• Improve performance

You can manage cookie preferences via your browser settings. Some cookies may be essential to the operation of our site.

6. Your Rights (Including Quebec)

You have the right to:

• Access your personal data

• Request corrections

• Withdraw consent

• Request deletion (right to be forgotten)

• File a complaint with a provincial or federal privacy regulator

Quebec residents also have the right to:

• Know how automated decisions (e.g., profiling) affect them

• Be informed of data sharing with service providers outside Quebec or Canada

To make a request, contact our Privacy Officer (see Section 11).

7. Disclosure to Third Parties

We do not sell your personal information. We may disclose your data to trusted third-party service providers (e.g., payment processors, cloud storage providers) who are contractually bound to protect it and use it only for specified purposes.

We may transfer personal information outside of Canada, in which case we will ensure appropriate safeguards in compliance with PIPEDA and Law 25.

8. Data Security and Retention

We implement physical, technical, and administrative safeguards to protect your information.
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these websites.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or applicable laws. Updates will be posted on this page with the new effective date. You are encouraged to review this policy periodically.

11. Contact Us (Privacy Officer)

For questions, access requests, or privacy complaints, contact:

Privacy Officer
Sedgwick Transcription
rebecca@sedgwickranscription.com